Dear Players,
First of all, please let me remind you that discussing appeals is not possible on the forum. So if you would like to appeal your ban, please contact us and we will review your situation.
Demanding moderation processes is also not possible, so please if you have a problem, address us directly on the support. But spreading defaming content and ban appeal information and other information related to breach of rules of players will not be tolerated here.
Although I understand you frustration, so let me clarify the situation as much possible. Players who have been detected of using or having active scripts, bots which are considered illegal could have faced punishments, these punishments may differ based on the circumstances. Also, when appealing, our team will carefully check the evidences and make decisions based on it. Of course, when someone did not use it at all can expect a more flexible approach. I would like to ask you, that even if your ban appeal was rejected, ask the ticket to be delegated to me, and I will be more than happy to review your situation. However, because of the higher demand, please allow me some time to do so.
Regarding your concerns about one of our team member, I would like to assure you that they have been treated the same way as everyone, the fact that their ticket may have been answered sooner can be purely because someone may have opened it sooner as their name was familiar of obvious reasons. While I understand that in case of a Speed server response time is crucial, please also understand that we are not a non-stop support, and some cases can take up to 48 hours to be answered. Receiving an answer may differ based on every case, some cases require more time or even review from other personal in order to make the best decision for your situation.
Thank you for your understanding!
Please if you have more questions or concerns about this topic, feel free to contact us on the support.
Best regards,
Syntex